FAQs
Below FAQ are some common concerns of our clients before purchasing our products
If you have other questions, please just send it to hello@yalofiji.com.au
About our Products
YaloFiji's products are 100% natural. We create exotic and effective skincare by blending the purest natural ingredients with love and intention, to deliver pure nourishment for beautiful skin. All our products are free of synthetic ingredients including parabens, petrochemicals, GMOs, sulfates, synthetic preservatives and dyes, phthalates and triclosan.
No. YaloFiji's products are never tested on animals. YaloFiji operates in a sustainable and ethical manner at all levels of the business. We refuse to test on animals and do not enter markets that require animal testing.
YaloFiji's products are proudly manufactured in Australia
Due to the nature of our raw ingredients and our manufacturing process, we do not give out samples.
YaloFiji's products have a shelf life of two years. We recommend you use your YaloFiji's products within six months of opening, to use them at their freshest for best results.
YaloFiji's products are entirely free of animal products and are therefore suitable for vegetarians and vegans. We are animal advocates, and in no way support animal testing of any kind.
Yes, all YaloFiji' products are gluten free and contain no gluten ingredients.
Order Information, Shipping & Delivery
Can you ever! Click below for full tracking details: Track my order. Just pop in your email and order number (It should look something like this: GSH999999.)
Yes, we offer all of this, please read in fascinating details here.
It depends on where you live.
The shipping estimates below will give you an idea of when you should expect your YaloFiji order to arrive/
Australian Domestic:
Typically 2-4 business days, or 1-2 business days if you opted for express delivery.
New Zealand:
Typically 3-5 business days. However, due to ongoing staff shortages in the postal network, NZ orders may take up to two weeks.
All other international customers:
Typically 10-14 business days. However, due to ongoing staff shortages in the postal network, international orders may take up to four weeks.
If you want to change your order please email us with your order details including full name and order number as soon as possible.
If the order hasn't already been packed and sent it out, we can alert our warehouse staff and usually arrange to cancel. If it has been sent out, you will have to file for a return at your own shipping costs.
Unfortunately we're unable to add to orders once they're placed so you'll need to make a second order.